Delivery & Returns
UK and Northern Ireland
1-5 days Delivery Time (updated June 22)
UK Postage and Packaging varies in pricing depending on weight and size of order.
It’s your choice!
Royal Mail or Courier, with optional added guarantees “Signed For” or now “Special Next Day” delivery! Find the best Postage & Packing cost for you, which will have compensation/insurance included on all bar the “Standard” P&P. We want to save you money on postage, so the more you buy, the cheaper it will be overall.
*Please note, these prices are subject to change if these services increase their rates.
Postage & Packing UK ONLY
Incrementally Charged based on weight & size of parcel and includes packaging cost.
Royal Mail (1-5 days) || Large Letter– Up to 500g (up to 25 mm)
From £1.55 – £2.65 Royal Mail Standard Delivery
From £2.95 – £4.05 Royal Mail Signed For
From £7.35 – £8.15 Royal Mail Special by 1pm (sat not guaranteed)
Royal Mail (1-5 days) || Small Parcel – Up to 2 kg
From £3.85 Royal Mail Standard Delivery
From £4.95 Royal Mail Signed For
From £13.15 Royal Mail Special 1pm (sat not guaranteed)
Royal Mail (1-5 days +) || Medium & Large Parcel – From 2-10 kg
From £8.95 Royal Mail Standard Delivery up to 10 kg
From £10.05 Royal Mail Signed For up to 2 kg
From £9.95 -£13.15 Royal Mail Special 1pm (sat not guaranteed) up to 2 kg
Evri Courier (or other) || Small – Medium – Up to 1 kg with £20 Compensation
From £4.94 Next Day Delivery
Evri Courier (or other) || Large – Up to 2 kg with £40 Compensation
From £7.34 Next Day Delivery
Evri Courier (or other) || EX Large – Up to 5 kg with £50 Compensation
From £8.86 Next Day Delivery
More you buy equals cheaper postage overall!
You will get a more accurate price upon checkout with all the P&P options including, Hermes, Royal Mail “signed for” and “Special Next Day” Delivery.
Special Next Day Delivery
Now an option! Your package will require a signature upon delivery, otherwise it will be held by Royal Mail and you will need to rearrange delivery or collect at your local sorting office.
For those using courier services: Please note, I will also require your mobile or home number if you don’t have mobile, to give to Courier company.
If you prefer another method of postage not listed here, please contact us on 07906 205022 (leave a message and I will return your call) before you order.
Pick Up & Local Delivery
Free Pick up – You can pick up your purchase free of charge, at a time convenient for both parties. You will be contacted if you select this option to make arrangements.
Local Delivery – You can have your purchase delivered locally for a price of £15 within a 10 mile radius of base, at a time convenient for both parties. You will be contacted if you select this option to make arrangements.
Europe & International
Due to the United Kingdom leaving the European Union, we can no longer sell books to the EU easily without adding extra tariffs and more paperwork. Therefore, we have decided to suspend all postage outside the United Kingdom.
Packaging
All Artist Loren products are carefully packaged & photographed before despatch, in case of any disputes that may arise if your parcel arrives in a sub condition.
Return/Refund Policy
We hope you are delighted with your purchase. In the unlikely event you are not perfectly satisfied, we are able to offer you a full refund or exchange for your online purchase providing you notify us in writing within seven days of receipt of the goods, and the item returned to us packaged in the condition that it was sold and sent; therefore undamaged, unworn and in its original packaging.
Please contact us first by email at returns@artistloren.com if you wish to arrange a refund or exchange, clearly stating the reason for return and photograph of said item. When posting back your goods, we recommend that you use a recorded delivery service for your own protection.
Please note, we are unable to refund any postage and packaging charges, nor any tax and duties incurred.
Once the goods have been delivered they will be held at your own risk and Artist Loren will not be liable for their loss or damage.
We regret that we are unable to accept refunds or exchanges for any items that have been specially made or altered to your specifications.
Artist Loren cannot be held liable for items lost, damaged or delayed in transit including those held in the country of destination, waiting for delivery. It is recommended that you have a redirection service in place, if you are planning to move.
