Delivery & Returns

UK and Northern Ireland

1-5 days Delivery Time (updated Feb 24)

UK Postage and Packaging varies in pricing depending on weight and size of order.

*Please note, these prices are subject to change if these services increase their rates.

Postage & Packing UK ONLY

Incrementally Charged based on weight & size of parcel and includes packaging cost.

Royal Mail (1-5 days) ||  Letter Size Up to 100g (up to 25mm)
From £1.70 Royal Mail Standard Delivery

Royal Mail (1-5 days) ||  Small– Up to 2kg (up to £150 compensation)
From £3.50 Royal Mail 48 Tracked Delivery

Royal Mail (1-5 days +) || Medium & Large – From 2-10kg (up to £150 compensation)
From £8.50 Royal Mail 48 Tracked Delivery

Royal Mail (1-5 days +) || Small – Large – From 1-20kg (up to £150 compensation)
From £15 Royal Mail 24 Tracked Delivery with Signature

For those using tracked services: Please note, your email address and mobile number is required also.

Pick Up

Free Pick up – You can pick up your purchase free of charge, at a time convenient for both parties. You will be contacted if you select this option to make arrangements.

Europe & International

Due to the United Kingdom’s withdrawal from the European Union, we are currently facing additional tariffs and increased paperwork for shipments outside the UK through this website. As a result, international postage has been temporarily suspended. We are exploring the possibility of resuming sales to customers outside the UK through Etsy in the future. We appreciate your understanding during this transitional period.

Packaging

All Artist Loren products are carefully packaged & photographed before despatch, in case of any disputes that may arise if your parcel arrives in a sub condition.

 

Return/Refund Policy

We hope you are delighted with your purchase. In the unlikely event you are not perfectly satisfied, we are able to offer you a full refund or exchange for your online purchase providing you notify us in writing within seven days of receipt of the goods, and the item returned to us packaged in the condition that it was sold and sent; therefore undamaged, unworn and in its original packaging.

Please contact us first by email at returns@artistloren.com if you wish to arrange a refund or exchange, clearly stating the reason for return and photograph of said item. When posting back your goods, we recommend that you use a recorded delivery service for your own protection.

Please note, we are unable to refund any postage and packaging charges.

Once the goods have been delivered they will be held at your own risk and Artist Loren will not be liable for their loss or damage.

We regret that we are unable to accept refunds or exchanges for any items that have been specially made or altered to your specifications.

Artist Loren cannot be held liable for items lost, damaged or delayed in transit, waiting for delivery. It is recommended that you have a redirection service in place, if you are planning to move.

 

Delivery - P&P (Postage and Packing)